For technical questions, please contact Client Support at ClientSupportTechServices@pb.com or call +1 844 470-6626.
Provide the following information, as applicable:
Detailed description of your question or issue
Exact text of any error messages
The request and response, including headers
Any log-based metrics, such as timestamps for requests and responses
Any affected transaction IDs
Any additional information
PB Expedited Postage Account Questions¶
For questions on PB Expedited postage accounts, contact PaymentsAPISupport@pb.com or call +1 855 393-8874. Provide the following information:
Detailed description of the question or issue.
Account number, if applicable.
For questions on sales, please contact ShippingAPIBusinessDevelopment@pb.com.
Submit Questions through Client Connect¶
You can submit questions through Client Connect if you have a Client Connect account. Client Connect provides access to support, account information, and other services. For more information about Client Connect, contact your Pitney Bowes implementation team. See also the Client Connect User Guide.