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Technical Questions

For technical questions, please contact Client Support at ClientSupportTechServices@pb.com or call +1 844 470-6626.

Provide the following information, as applicable:

  • Business name

  • Detailed description of your question or issue

  • Exact text of any error messages

  • The request and response, including headers

  • Any log-based metrics, such as timestamps for requests and responses

  • Any affected transaction IDs

  • Any additional information

Payments and Accounts

For questions on payments and accounts, please contact PaymentsAPISupport@pb.com or call +1 855 393-8874. Provide the following information:

  • Detailed description of the question or issue.

  • Account number, if applicable.

Sales Questions

For questions on sales, please contact ShippingAPIBusinessDevelopment@pb.com.