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Technical Questions

For technical questions, please contact Client Support at ClientSupportTechServices@pb.com or call +1 844 470-6626. Provide the following information, as applicable:

  • Detailed description of the question or issue.

  • Exact error message.

  • JSON request and response (including headers).

  • Any logs-based metrics, such as timestamps for requests and responses.

  • Affected transaction IDs.

  • Any additional information.

Payments and Accounts

For questions on payments and accounts, please contact PaymentsAPISupport@pb.com or call +1 855 393-8874. Provide the following information:

  • Detailed description of the question or issue.

  • Account number, if applicable.

Sales Questions

For questions on sales, please contact ShippingAPIBusinessDevelopment@pb.com.

PB Cross-Border Delivery Service (CBDS)

For questions on CBDS, please contact CrossBorderDeliverySupport@pb.com or call +1 866-235-9627.

Provide the following information, as applicable:

  • Business Name.

  • Detailed description of your question or issue.

  • Any error messages (please include the exact text) and/or applicable screen shots.

  • Contact information.