Contact Us¶
Technical Questions¶
For technical questions, please contact Client Support at ClientSupportTechServices@pb.com or call +1 844 470-6626.
Provide the following information, as applicable:
Business name
Detailed description of your question or issue
Exact text of any error messages
The request and response, including headers
Any log-based metrics, such as timestamps for requests and responses
Any affected transaction IDs
Any additional information
Payments and Accounts¶
For questions on payments and accounts, please contact PaymentsAPISupport@pb.com or call +1 855 393-8874. Provide the following information:
Detailed description of the question or issue.
Account number, if applicable.
Sales Questions¶
For questions on sales, please contact ShippingAPIBusinessDevelopment@pb.com.