Contact Us¶
Technical Questions¶
For technical questions, please contact Client Support at ClientSupportTechServices@pb.com or call +1 844 470-6626. Provide the following information, as applicable:
Detailed description of the question or issue.
Exact error message.
JSON request and response (including headers).
Any logs-based metrics, such as timestamps for requests and responses.
Affected transaction IDs.
Any additional information.
Payments and Accounts¶
For questions on payments and accounts, please contact PaymentsAPISupport@pb.com or call +1 855 393-8874. Provide the following information:
Detailed description of the question or issue.
Account number, if applicable.
Sales Questions¶
For questions on sales, please contact ShippingAPIBusinessDevelopment@pb.com.
PB Cross-Border Delivery Service (CBDS)¶
For questions on CBDS, please contact CrossBorderDeliverySupport@pb.com or call +1 866-235-9627.
Provide the following information, as applicable:
Business Name.
Detailed description of your question or issue.
Any error messages (please include the exact text) and/or applicable screen shots.
Contact information.