Error Codes

Overview

If a request fails, the API returns an error object in the response body. The object includes an error code and human-readable error message. The object might also include additional information, such as the parameters where the error occurred. The Ecommerce APIs return the error codes listed here. Numeric codes are 7 digits, except as noted below.

To troubleshoot an error, click the SOLUTION link if available. See also the Troubleshooting page and the Pitney Bowes API Status Page. If you receive an error that is not listed here, please contact Client Support at ClientSupportTechServices@pb.com or +1(844) 470-6626.

10-Prefix Error Codes

100-Prefix Error Codes

Error Code	Error Description
1000001	Invalid Carrier
1000002	Invalid value for Accept-Language in http header, ex: en-US.
	No Tracking data available for the referenceNumber
1000003	Invalid reference number
1000004	Invalid clientId
1000005	Internal server error
1000007	Invalid/missing partner id in the request header	Contact Us
1000011	Invalid or unsupported value for carrier.
1000032	Authentication error occurred.
1000033	Unauthorized API Access for given credentials.
1000042	Invalid value for rateTypeId.
1000043	Invalid or missing DimensionUOM value.
1000045	Invalid or missing value for ___
1000046	Invalid shipmentOptions.
1000049	Invalid elements in document.
1000050	Invalid JSON Structure.
1000051	Invalid Carrier Authentication Detail.
1000052	Invalid use of rate plan in request header	SOLUTION
1000053	Missing required rate plan in request header
1000054	Invalid/missing X-PB-Integrator-CarrierId in the request header
1000500	System error from ___	Please look at the additionalInfo field included in the response for the reason why this transaction is failing.
1000502	Unparsed address lines cannot exceed 12 lines.
1000503	Invalid senderUserId ___
1000504	More than one rate object under shipment is not allowed
1000505	Country Code must be 2 letters.	SOLUTION
1000506	Invalid or missing Shipment Option.	SOLUTION
1000510	Invalid Shipment Option with documentType ___
1000511	Invalid documentType for ___ shipment
1001181	Unsupported Document Type
1001320	System error from ___
1005001	The address is invalid.
1005002	The consignee information is invalid.
1005003	The COP transportation information is invalid.
1005004	The requested return currency is invalid.
1005005	The request currency is not supported for the target country.
1005006	The order cannot be shipped by the method selected.
1005007	The order value has exceeded the allowed value.
1005010	There are errors at the Quote Line Level
1005011	There are errors at the Quote Item Level
1005013	The address has missing fields
1005014	Missing fields in basket
1005015	Invalid fields in basket
1005016	The consignee information is missing
1005017	The COP transportation information is missing
1005018	Shipping Speed or service unavailable
1005019	Missing Basket
1005020	Missing Parcel Fields
1005021	Missing fields in the basket commodity source
1005022	Seller has missing fields
1005023	Seller has invalid fields
1005103	Invalid/Missing User Id.
1005555	___ is not responding at this moment. Please try again later	SOLUTION
1006001	The commodity is invalid
1006002	The commodity is too large to ship (length, width or height)
1006004	The commodity has a negative price
1006005	The commodity’s price was too low and did not have a dutiable value.
1006006	The item price exceeds maximum
1006007	Item weight exceeds maximum
1006009	The Commodity is restricted for this Country of Destination
1006010	Commodity cannot be quoted.
1006012	Categories associated with the commodity are not available for quoting
1006013	Categories associated with the commodity are restricted for this country of destination
1006014	Category associated with commodity is invalid
1007001	Order value exceeded on this line
1007003	The quantity is invalid or missing
1007006	Missing fields in basket line
1007007	Invalid fields in basket line
1007123	Invalid/Missing Password.
1009997	Invalid JSON structure under ___.
1009998	Invalid value for ___
1009999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

101-Prefix Error Codes

Error Code	Error Description
1010101	Either Invalid or missing street or stateProvince or postalcode for fromAddress Address
1010301	Missing delivery line data ___
1010314	Too many empty fields ___
1010990	Invalid or missing value for countryCode	SOLUTION
1012003	Company field cannot exceed ___ characters ___
1012010	email field cannot exceed ___ characters ___
1012012	Invalid/missing cityTown ___
1012013	CityTown field cannot exceed ___ characters ___
1012014	Invalid/missing stateProvince ___
1012015	Invalid stateProvince field value. stateProvince field length has to be ___ characters ___
1012016	Invalid/missing postalCode ___
1012020	Only 3 address delivery lines are allowed ___
1012021	Invalid/missing addressDeliveryLine1 ___
1012022	AddressLines field cannot exceed ___ characters ___	SOLUTION
1012025	Combined length of all name fields cannot exceed 254 characters
1012038	Either companyName or name fields are mandatory
1012049	Provide at least one addressLine ___
1012052	Invalid/Missing value for Company Name ___.
1012053	Invalid/Missing value for Name ___.
1019000	Invalid address provided.	SOLUTION
1019002	Invalid or missing value for countryCode.	SOLUTION
1019003	Either Invalid or missing street or stateProvince or postalcode.
1019999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

102-Prefix Error Codes

Error Code	Error Description
1021000	Invalid Future Shipment Date.
1021001	No rating rules found for provided combination.	SOLUTION
1021003	Invalid/unsupported ___ countryCode
1021004	Invalid Shipment date
1021012	Invalid/missing Origin City
1021013	Invalid/missing Destination City
1021101	Invalid/missing destination country
1021103	Service Id ___ is invalid.
1021105	Invalid/missing weight.
1021107	Length is greater than maximum allowed.
1021108	Length is less than minimum allowed.
1021109	Width is greater than maximum allowed.
1021110	Width is less than minimum allowed.
1021111	Height is greater than maximum allowed.
1021112	Height is less than minimum allowed.
1021115	Length must be longer than the height.
1021116	Length must be longer than the width.
1021117	Weight is greater than the maximum for the service.	SOLUTION
1021118	Weight is less than the minimum for the service.
1021119	Invalid special service ___ selected.	SOLUTION
1021120	Special service ___ is unsupported for the service.	SOLUTION
1021121	Special service ___ requires an input value.	SOLUTION
1021122	Special service ___ has an input value greater than the maximum for the special service.	SOLUTION
1021123	Special service ___ has an input value less than the minimum for the special service.	SOLUTION
1021126	Invalid/missing Postal Code for the ___.
1021127	Provide a postal code that is of the correct format for the ___.
1021128	WeightUOM is invalid, it must be either grams or hundredthsofanounce
1021129	WeightUOM ___ is invalid for the selected carrier
1021131	Dimension UOM ___ is invalid for the selected carrier
1021132	Invalid Dimensions.
1021133	ServiceId and specialService combination is not supported	SOLUTION
1021134	Invalid or missing value for weight.
1021135	Length must be a properly formatted positive number.
1021136	Width must be a properly formatted positive number.
1021137	Height must be a properly formatted positive number.
1021138	Special Service input value must be a properly formatted positive number.	SOLUTION
1021141	Invalid combination of Service Id and Parcel type.	SOLUTION
1021142	Military parcelType to a non military destination is not allowed.
1021145	___ phoneNumber Required
1021150	Missing or Invalid Return Receipt Number
1021151	Requested Dimensions outside the allowed limits. ___, ___, ___
1021153	Missing or Invalid Email address for Inbound Transaction
1021154	Missing or Invalid Phone number for Inbound Transaction
1021155	Missing Name or Company Name for Inbound Transaction
1021156	Special Service ___ additional data ___ must match the regular expression ___.
1021165	Special Service ___ additional data ___ must be a properly formed numeric value.
1021201	Not more than one package is allowed for USPS
1021203	Invalid value for ServiceId	SOLUTION
1021205	Invalid value for parcelType.	SOLUTION
1021210	___ address is required
1021211	Duplicate special services not allowed.
1021239	rateTypeId ___ is invalid
1021240	Shipment direction is invalid
1021241	Invalid combination of Service Id, Option ID and Rate Type ID	SOLUTION
1021250	Invalid Integrator Rate Plan
1021251	Invalid Shipper Rate Plan
1021311	Invalid Origin/Destination Pair.
1021312	Shipper is not eligible for ___
1021313	Invalid/missing value for ___
1021314	ServiceId ___ is unsupported ___.	SOLUTION
1021315	Mutually exclusive special services present in request.	SOLUTION
1021316	___ is not allowed.
1021317	Special Service requires another special service as a pre-requisite.	SOLUTION
1021318	___ is not able to serve the request. Please try again later.
1021319	___ does not match with ___
1021330	A Certified Mail label tracking number sent in the request is not supported.
1021331	Electronic Return Receipt (ERR) is required when a Certified Mail label tracking number is sent in the request
1021332	Document type SPECIAL_SERVICE_TRACKING_BARCODE must be sent in the request
1021351	___ Option Value is Invalid (true/false) is expected.
1022001	Invalid weight for ___, ___, ___
1022002	Invalid length for ___, ___, ___
1022003	Invalid width for ___, ___, ___
1022004	Invalid height for ___, ___, ___
1022005	Invalid special service value for ___, ___, ___	SOLUTION
1022006	Invalid or unsupported special service for ___, ___, ___	SOLUTION
1022007	Dimensions required for ___, ___, ___
1022008	Invalid unit of measure for ___, ___, ___
1022010	Dimensions greater than Max Length + Girth
1022021	Invalid/missing ___ countryCode.
1022022	Invalid/missing ___ postalCode.
1022023	There are no services and parcel types that include all the special services requested.
1022024	Special Service ___ requires a prerequisite of one of the following: (___) or associated prerequisite value is too small.	SOLUTION
1022025	Special Service ___ is incompatible with ___	SOLUTION
1022026	The Service or at least one of the included special services must be trackable.	SOLUTION
1022028	Special service ___ is incompatible with endorsement ___
1022029	No Service Name, Service option, Rate Type combination found that matches the shopping request.
1025945	Invalid Destination
1025961	Invalid Origin Postal Code
1025982	Invalid Destination Postal Code
1026007	No price found for the package weight or dimensions
1026022	No Integrator Effective Date
1026025	No Mailer ID For Plan
1026027	No Integrator Rate Plan
1026030	___ is not associated with the ___ in the ___ carrier side
1029005	Invalid value for Girth (the sum of twice the width and twice the height).
1029999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

103-Prefix Error Code

Error Code	Error Description
1039999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

104-Prefix Error Codes

Error Code	Error Description
1040153	Requested Debit Amount Exceeds Debit Limit
1040198	Exception while creating debit certificate
1040154	Requested Debit Amount Below Debit Minimum
1040205	Requested Pool has funding issue
1049999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

105-Prefix Error Codes

Error Code	Error Description
1050001	Invalid label paper size
1050003	Invalid label file output format.
1050019	Invalid Scanform/Manifest labelPaperSize.
1050039	Partner Rules Configuration is not found in database
1050051	ShipmentOptions/PrintCusomMessage1 length should be less than 51 characters.
1050072	AddressLine length of ___ cannot exceed 40 characters	SOLUTION
1050073	Combined length of addressLine1, addressLine2 or addressLine3 of ___ cannot exceed 40 characters
1050075	Combined length of cityTown, stateProvince,postalCode and zip4 of ___ cannot exceed 40 characters
1050076	Combined length of cityTown, stateProvince and postalCode of ___ cannot exceed 40 characters
1050081	Invalid label file output format for given paper size
1050082	Invalid data stream flag for label file output format
1050083	A mailing with a line item total value or Insured value exceeding $400 must be mailed using Priority Mail Express International service, or Priority Mail International service.
1050085	Invalid Resolution value for Inbound shipment
1051151	Invalid or unsupported APO/FPO/DPO address are provided for return services.
1051153	Invalid or unsupported DocTab key/Value field
1051157	Invalid Request: Duplicate document type
1051158	Origin/destination invalid for label broker.
1051159	Multi-page shipping labels invalid for label broker.
1051160	Invalid Request: Invalid document type combination
1059999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

107-Prefix Error Codes

Error Code	Error Description
1070001	Cancelshipment time limit has passed.
1070003	Cancelshipment already initiated.	SOLUTION
1070004	Original Transaction not found
1070010	Invalid CancelInitiator. Cancel Initiator can be shipper or partner only.
1070011	Refund can not be initiated for inbound
1070013	Refund Initiator cannot be used for non-trackable mail class.
1070014	ShipmentId or Tracking Number could not be found.	SOLUTION
1070017	CancelShipment cannot be voided.
1070019	The Pickup Request is invalid.
1070026	Cancelindicium already initiated.
1070027	CancelIndicium can not be initiated for non trackable Indicia
1079999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

109-Prefix Error Codes

Error Code	Error Description
1090001	Original Transaction not found.
1090002	Postage Rating details not found
1090006	Time limit has passed.
1090007	Max number of attempts already reached.
1090011	Cancelshipment already initiated. You cannot perform retry/reprint.
1091316	Stamps reprint is not allowed for CPC Stamps retry is not allowed for CPC
1099999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

11-Prefix Error Codes

110-Prefix Error Codes

Error Code	Error Description
1100232	Sender Company is invalid
1100594	Receiver Postal Code is invalid
1100642	Type of Special Handling option is not available for shipment
1101001	Must have exactly one CustomsInfo block.	SOLUTION
1101002	customsItems cannot be more than the expected.
1101003	Must have less than thirty one shipping content blocks.
1101009	Invalid quantity for a Line Item.	SOLUTION
1101010	UnitPrice for an individual shipping item must be a properly formatted positive number.
1101013	CutomsItems must have a description.
1101015	The country of origin must be a valid 2 character countryCode
1101019	Invalid unit of measurement for weight/customsItems.
1101022	reasonForExportExplanation must be used when reasonForExport is set to OTHER.
1101021	The reasonForExport / customsInfo must exist.
1101023	Reason for export / content type must be of this valid set: gift, …	SOLUTION
1101025	Invalid value for InsuredAmount.
1101031	EELPFC has an invalid format, it must contain a proper AES Number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number.
1101032	reasonForExportExplanation must be used when reasonForExport is set to OTHER.
1101051	Quantity for an individual shipping item must be a properly formatted positive number.
1101052	Price for an individual shipping item must be a properly formatted positive number.
1101053	Invalid price for a Line Item.
1101055	Shipping Item must have a Description.
1101056	Description for a shipping Item must be greater than or equal to 3 characters long
1101057	Description for a shipping Item must be less than or equal to ___ characters long
1101058	Invalid Country of Origin for a Line item.
1101060	Invalid weight for a Line item.
1101080	Must have a ___ address.
1101081	Company or Name is required.
1101083	At least one address line must exist, but no more than 3.
1101086	Quantity may not be greater than 9999
1101201	Customs Declared Value amount must be a properly formatted value greater than 0.
1101202	Invalid value for CustomsInfo/SDR.
1101203	Invalid Currency Code.
1101204	Currency Code Must Exist.
1101205	Sum of the weight of the contents is greater than the package weight.
1101206	The USPS does not allow shipping non-documents to APO/FPO/DPO destinations with FLAT (Large Envelope) parcel shipping labels.
1101210	Reason for export is prohibited.
1101211	Customs Declared Value or Total Line Item value is to high and prohibited
1101212	Total Line Item Price can not be greater than the Customs declared value.
1101313	Invalid/missing value for ___
1101314	Usage of the Reason For Export: DANGEROUS_GOODS and a hazardous materials special service must be used together.

111-Prefix Error Codes

Error Code	Error Description
1110001	Duplicate parceltrackingnumber in request.
1110002	Invalid submissiondate.
1110004	ManifestId doesn’t exist.
1110007	Cancel shipment for one of the package is already initiated.
1110008	Mismatch in dateOfShipment for original transaction
1110009	Manifest is already created for one or more given parceltrackingnumber.
1110011	Invalid parcelTrackingNumber in request.
1110013	Manifest time limit has passed.	SOLUTION
1110014	Invalid Submission date format. Format must be yyyy-MM-dd or yyyy-MM-dd HH:mm:ss.SSS or yyyy-MM-dd HH:mm:ss .
1110015	Parceltrackingnumbers passed in request are more than allowed limit.
1110016	PackageId cannot be null	SOLUTION
1110017	Invalid Shipment(s) to Manifest.
1110018	Manifest cannot be created
1110019	No shipments are available to create a scanform/manifest document	SOLUTION
1110020	Invalid shipperid.
1110021	Total number of origin postal codes for the requested packages exceeds the allowed limit.
1110025	Invalid or missing manifestParameters/CLIENT_ID
1119999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

112-Prefix Error Codes

Error Code	Error Description
1120006	___ Time limit has been passed.
1120007	Max ___ requests ___ have already been reached.
1129999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

113-Prefix Error Codes

Error Code	Error Description
1130001	Dispense with given transactionid and transactiondatetime already exists.
1130002	X-PB-TransactionId already exists.	SOLUTION
1130004	Transaction(s) not found
1130005	Scanform with given transactionid already exists.

115-Prefix Error Codes

Error Code	Error Description
1150001	Invalid field value related to Payment.	SOLUTION
1150002	Authentication error from ledger API.
1150003	Account is not having sufficient funds.
1150005	Internal Error from ledger API
1159999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

116-Prefix Error Codes

Error Code	Error Description
1169999	Error from client - Server error from carrier

117-Prefix Error Codes

Error Code	Error Description
1170001	Invalid ServiceId, Parceltype or specialService	SOLUTION for serviceId, parcelType SOLUTION for specialService
1171048	Invalid length for ___ in the http header
1171049	___ should be numeric type only
1171050	irregularParcelGirth is required.
1171051	Maximum of ___ references are allowed.
1171052	Invalid/missing value for references
1171053	Value for PERMIT_NUMBER cannot exceed ___ characters.
1171054	At least RECIPIENT_NOTIFICATION_EMAIL or RECIPIENT_NOTIFICATION_PHONE is required with RECIPIENT_NOTIFICATION_TYPE.
1171055	Maximum ___ CustomItems are supported.
1171056	Authentication error from carrier.
1171157	Shipment cannot be cancelled
1179999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us

12-Prefix Error Codes

Error Code	Error Description
1200009	Value for ___ cannot exceed ___ characters
1200013	Invalid Account Number
1200014	Postal code and Province/State or Country code in the address is incorrect or not associated with the account number in the carrier’s records
1200015	Requested shipper account authorization failed
1200016	Carrier tool/API access has not been provided
1200017	Account is not added to the user profile because invoice information is not present
1200019	Valid address ___ must be provided
1200020	Invalid value for ___ in ___ address
1209999	A system error occurred, try again later. If the error persists, please contact the service provider.	Contact Us
1259999	Internal server error
1280001	Invalid value for stampOptions/___
1280002	Insufficient funds available
1280051	Authentication Error occurred
1281313	Invalid or missing value
1289998	System error from NGP
1289999	CreateStamp API Internal Error

13-Prefix Error Codes

Error Code	Error Description
1300000	System error.
1300002	The field is null or empty string.
1300003	Invalid value.
1300004	String value exceeds the maximum supported length.
1300005	Address is restricted
1300006	Insufficient account balance.
1300007	The merchant account’s status is wrong for the API call
1300008	Country is not supported.
1300010	Restricted item.	SOLUTION
1300011	The shipment dimension exceeds the limits for selected service.
1300012	The shipment weight exceeds the limits for selected service.
1300013	The shipment value exceeds the limits for selected service.	SOLUTION
1300014	Restricted zone or PO Box.
1300020	Shipment cannot be created at this time. Please try again later by calling retry shipment method using the same transaction id
1300021	Shipment cannot be created at this time. A label was not created and no charge had been applied. Please try again later by calling create shipment again.
1300022	Shipment cannot be created
1300023	PB does not support the destination address. Please verify the address and try again later.
1310000	System error
1310002	Invalid or missing value
1310003	Carrier System Error
1310004	VoidLabel Failed
1310005	Invalid parcelTrackingNumber-CarrierFacilityId in request.
1310006	Voided parcelTrackingNumber in request.
1310007	Document Generation Error. Please use Reprint API to generate the artifacts.

40-Prefix Error Codes (8 Digits)

Error Code	Error Description
40000011	Missing value for hostUri
40000012	Invalid value for hostUri
40000021	Invalid value for styleSheet
40000031	Invalid value for postMethod
40000041	Invalid JSON structure for userInfo.
40000042	Missing userInfo.
40000051	Invalid value for email
40000052	Missing value for email.
40000061	Invalid value for developerId. Max 8 numeric characters are allowed.
40000071	Missing value for renderType.
40000072	Invalid value for renderType.
40000081	Invalid value for paymentAccountNumber. For e.g. PYPL123456.
40000091	Enter valid firstName. Max 50 characters are allowed.
40000101	Enter valid lastName. Max 50 characters are allowed.
40000111	Enter valid company. Max 100 characters are allowed.
40000112	Missing value for company.
40000121	Enter valid phone. Max 20 characters are allowed.
40000122	Missing value for phone.
40000131	Invalid JSON structure for address in userInfo.
40000132	Missing address.
40000141	Address line 1 is required.
40000151	Enter valid city. Max 50 characters are allowed.
40000152	Missing value for city.
40000161	Enter valid state. Max 50 characters are allowed.
40000162	Missing value for state.
40000171	Enter valid postalCode.
40000172	Missing value for postalCode.
40000181	Enter valid countryCode. Max 2 characters are allowed.
40000182	Missing value for countryCode.
40000191	Either userInfo.shipperId or paymentAccountNumber or (developerId and userInfo.email) should be present in case of update.
40000201	Invalid value for returnUrl.
40000212	Unable to get payment account number from provided email id and developer id.
40000213	Missing value for fedTaxId.
40000300	Either paymentAccountNumber or shipperId is required.
40000302	Valid payment account number is not found against provided shipper ID.
40000304	Invalid value for shipperId. Max 10 numeric characters are allowed.
40100001	Unauthorized access.
40100002	Unauthorized access. Invalid access token.
40100003	Unauthorized access. Access token is expended.
40100004	Token has expired.
40100005	Invalid access token.

 

50-Prefix Error Codes (8 Digits)

Error Code	Error Description
50000001	Error has occurred while accessing system storage.
50000005	Error has occurred while processing your request.
50000006	Error has occurred while fetching user information by using email id and developer id
50000007	Error has occurred while requesting remote services.
50000008	Request timed out while requesting remote services.
50000009	Connection refused while requesting remote services.
50000021	Something went wrong while processing Credit Card Payment.

 

70-Prefix Error Codes (Retrieve HS Code API)

The following errors are returned by the Retrieve HS Code API:

Error Code	Error Description
7001004	Required field value(s) are missing from the input record
7001005	Invalid Value.
7001012	Value exceeds supported maximum length
7002001	Error while classifying commodity.
7002002	The prediction services are not configured to classify for this merchant
7002009	The prediction services are not configured to classify for this category

 

80-Prefix Error Codes (Fulfillment APIs)

The Fulfillment APIs use error codes with the prefix 80 followed by five digits. The Fulfillment APIs use the same HTTP Status Codes and Error Object as the rest of the Ecommerce APIs.

8001-Prefix Codes

Error Code	Error Description	Notes
8001001	Invalid length	For allowed lengths, see the page for the request.
8001002	Invalid data type	For data types, see the page for the request.
8001003	Required field is missing.	For required fields, see the page for the request.
8001004	Unable to parse the request data.	Check that you have followed the syntax described in the page for the request.
8001005	Invalid Sku	Make sure the SKU is specified and is valid.
8001006	Invalid ClientId	Make sure the Client ID is specified and is valid.
8001007	Invalid Brand	Make sure the brand name is associated with the SKU.
8001008	Matching Sku Not Found	Make sure the SKU exists for the client.
8001010	Invalid Status	The status value is incorrect. For the valid values, see Products APIs.
8001011	Invalid FulfillmentRegion	The fulfillmentRegion value is incorrect. For the valid values, see Products APIs.
8001012	Sku And Brand Already Exist
8001013	Invalid ProductType	The productType value is incorrect. For the valid values, see Products APIs.
8001017	Standard quantity must be greater than 0	The standardQuantity value must be greater than 0.
8001018	Sku Not Found	The SKU does not exist.
8001019	Brand cannot be updated.
8001021	Invalid dimensionUOM for physicalUnitDetails.	The physicalUnitDetails object has an invalid value for dimensionUOM. For allowed values, see the page for the request.
8001022	Invalid dimensionUOM for physicalCaseDetails.	The physicalCaseDetails object has an invalid value for dimensionUOM. For allowed values, see the page for the request.
8001026	Invalid Bulk Product Collection Size

8002-Prefix Codes

Error Code	Error Description	Notes
8002001	Invalid OrderId	Make sure the value passed for orderId is correct.
8002002	Order Not Found	Make sure the order exists.
8002003	Invalid ClientId	Make sure the value passed for clientId is correct.
8002004	Invalid Brand	Make sure the brand name is associated with the order.
8002005	A value for the ‘clientId’ parameter or property was not provided.	Make sure the clientId is included in the request.
8002006	Required field is missing	Check for empty strings and blank spaces.
8002007	Invalid data type	For valid data types, see the page for the request.
8002008	Invalid length	For allowed lengths, see the page for the request.
8002009	Invalid value provided	For valid values, see the page for the request.
8002010	Error in request validation	Make sure the field names are spelled correctly in the request. Make sure all fields are valid for the request.
8002011	Order and brand already exist	This occurs if you post a duplicate order.
8002012	Invalid orderType	For valid values, see the page for the request.
8002013	Invalid orderHandling value	For valid values, see the page for the request.
8002014	Invalid status	For valid values, see the page for the request.
8002015	OrderQuantity must be greater than 0
8002016	Brand cannot be updated.
8002017	Order cannot be updated.	This can occur if your update an order that is in progress.
8002018	Invalid Bulk Order Collection Size	For size limits, see the page for the request.
8002019	Unable to parse the request data	Check that you have followed the syntax described in the page for the request.
8002020	Invalid search field name	For valid search fields, see the page for the request.
8002021	Invalid search field value	For valid search values, see the page for the request.
8002022	Invalid sort type	For valid sort values, see the page for the request.
8002023	Order cannot be canceled	This can occur if the order has shipped.
8002023	Order is already canceled

8003-Prefix Codes

Error Code	Error Description	Notes
8003001	Required field is missing	For required fields, see the documentation for the request.
8003002	Invalid Bulk IdGenerator Collection Size
8003003	Invalid size	For valid sizes, see the documentation for the request.
8003008	A value for the ‘size’ parameter or property was not provided.

8004-Prefix Codes

Error Code	Error Description	Notes
8004001	MerchantID already exists
8004002	Invalid length	For allowed lengths, see the page for the request.
8004003	Required field is missing.	For required fields, see the page for the request.
8004004	unable to parse the request data	Check that you have followed the syntax described in the page for the request.
8004005	“Error in Request Validation”	Check that you have followed the syntax described in the page for the request.
8004006	Brand already exists
8004007	Invalid data type	For valid data types, see the page for the request.
8004008	Invalid value provided	For valid values, see the page for the request.
8004009	Invalid sort type	For valid sort types, see the page for the request.
8004010	Invalid search field name	For valid names, see the page for the request.
8004011	Invalid search field value	For valid values, see the page for the request.
8004012	NgsMerchantId Not Found
8004013	Namecannot be updated.
8004014	Configuration value is already canceled	This is a duplicate cancel request.

8005-Prefix Codes

Error Code	Error Description	Notes
8005001	Required field is missing	For required fields, see the page for the request.
8005002	Invalid ClientId	Make sure the Client ID exists.
8005003	Error in request validation	Check that you have followed the syntax described in the page for the request.
8005004	Invalid search field name	For valid names, see the page for the request.
8005005	Invalid search field value	For valid values, see the page for the request.
8005006	Invalid sort type	For valid sort types, see the page for the request.
8005007	Invalid data type	For valid data types, see the page for the request.
8005008	Invalid value provided	For valid values, see the page for the request.

8006-Prefix Codes

Error Code	Error Description	Notes
8006001	Invalid ClientID
8006002	Require field missing	For required fields, see the page for the request.
8006003	Invalid sort type	For valid values, see the page for the request.
8006004	Invalid search field name	For valid names, see the page for the request.
8006005	Invalid Search field value	For valid values, see the page for the request.
8006006	Invalid data type	For data types, see the page for the request.
8006007	Invalid value provided	For valid values, see the page for the request.
8006007	invalid date provided
8006009	Additional field in request	For valid fields, see the page for the request.
8006010	Unable to Parse request	Check that you have followed the syntax described in the page for the request.
8006012	Invalid sort type	For valid values, see the page for the request.

8007-Prefix Codes

Error Code	Error Description	Notes
8007001	Required field is missing	For required fields, see the page for the request.
8007002	Invalid length	For allowed lengths, see the page for the request.
8007003	Invalid data type	For valid data types, see the page for the request.
8007004	Invalid inboundType	For valid values, see the page for the request.
8007005	Invalid inventoryType	For valid values, see the page for the request.
8007006	Invalid unitOfMeasurement for total volume	For valid values, see the page for the request.
8007007	Invalid unitOfMeasurement for total weight	For valid values, see the page for the request.
8007008	Duplicate check on client id + client order id
8007009	ASN Not Found
8007010	ASN cannot be canceled	The ASN is in a received status and cannot be canceled.
8007011	ASN is already canceled	This is a duplicate cancel request.
8007012	Invalid search field name	For valid search names, see the page for the request.
8007013	Invalid search field value	For valid search values, see the page for the request.
8007014	Invalid sort type	For valid sort values, see the page for the request.
8007015	Invalid value provided	For valid values, see the page for the request.
8007016	Unable to parse the request data	Check that you have followed the syntax described in the page for the request.
8007017	Error in request validation	Check that you have followed the syntax described in the page for the request.

8008-Prefix Codes

Error Code	Error Description	Notes
8008001	Required field is missing	For required fields, see the page for the request.
8008002	Invalid Length	For allowed lengths, see the page for the request.
8008003	Invalid data type	For the data type, see the page for the request.
8008004	A value for the ‘client’ parameter or property was not provided.	For required values, see the page for the request.
8008005	Invalid Bulk Return Order Collection Size	For valid sizes, see the page for the request.
8008006	Invalid value provided	For valid values, see the page for the request.
8008006	Invalid sort type	For valid sort entries, see the page for the request.
8008008	Invalid search field name	For valid search field names, see the page for the request.
8008009	Invalid search field value	For valid values, see the page for the request.
8008010	Unable to parse the request data	Check that you have followed the syntax described in the page for the request.
8008011	Error in request validation	Check that you have followed the syntax described in the page for the request.

8009-Prefix Codes

Error Code	Error Description	Possible Solutions
8009001	Required field is missing	Check for empty strings and blank spaces.
8009002	Invalid length	For allowed lengths, see the page for the request.
8009003	Invalid data type	For data types, see the page for the request.
8009004	Invalid Work Order Type	For valid values, see the page for the request.
8009005	Invalid priority	For valid values, see the page for the request.
8009006	Invalid Input. Value must be greater than 0
8009007	Invalid workOrderId
8009008	Invalid value provided	For valid values, see the page for the request.
8009009	Invalid search field name	For valid names, see the page for the request.
8009010	Invalid search field name	For valid names, see the page for the request.
8009011	Invalid sort type	For valid sort values, see the page for the request.
8009012

8010-Prefix Codes

Error Code	Error Description	Notes
8010001	Required field is missing	For required fields, see the page for the request.
8010002	Invalid length	For allowed lengths, see the page for the request.
8010003	Invalid data type	For valid data types, see the page for the request.
8010004	Invalid status	For valid values, see the page for the request.
8010005	Invalid fileFormat	For valid formats, see the page for the request.
8010006	bill-of-material-id not found	This can occur when updating or viewing a BOM that doesn’t exist.
8010007	A value for the ‘clientId’ parameter or property was not provided.	Ensure the Client ID is included in the request.
8010008	Quantity must be greater than 0
8010009	Unable to parse the request data	Check that you have followed the syntax described in the page for the request.
8010010	Error in request validation	Check that you have followed the syntax described in the page for the request.

 

PB-APIM-ERR Codes

Error Code	Error Description
PB-APIM-ERR-0001	Email address is already used
PB-APIM-ERR-0022	Invalid Subscription ID
PB-APIM-ERR-0045	Invalid limit specified. Could not validate as a number
PB-APIM-ERR-0046	Invalid sortby param specified.
PB-APIM-ERR-0051	Invalid select metric
PB-APIM-ERR-0200	App with the given applicationId does not exist
PB-APIM-ERR-0201	Invalid clientID for the given App
PB-APIM-ERR-0202	Product with id ___ does not exist
PB-APIM-ERR-0203	One or more ApiProduct is invalid
PB-APIM-ERR-0311	User already active on the given rate plan
PB-APIM-ERR-0312	User with id ___ does not exist in ___ organization
PB-APIM-ERR-0313	User already active on a rate plan which provides access to API Products that overlap with the products available from the requested rate plan
PB-APIM-ERR-0319	RatePlan with id ___ does not exist in ___ organization
PB-APIM-ERR-0401	Invalid client ID or secret
PB-APIM-ERR-0402	Invalid Subscription Id
PB-APIM-ERR-0403	Developer App is not enriched with DOMAIN_INFO	SOLUTION
	Developer App is not enriched with METER_POOL
	Invalid ProductId Attribute value
	Invalid SHIPPER_RATE_PLAN	SOLUTION
	User exceeded configured monetization limits
PB-APIM-ERR-0404	User not allowed to access the requested resource	SOLUTION
PB-APIM-ERR-1000	Internal Error Occurred	SOLUTION
	User not allowed to access the requested resource
	GCS Domain Info: Invalid JSON
PB-APIM-ERR-1002	Invalid Access Token	SOLUTION
PB-APIM-ERR-1003	Access Token Expired	Reissue the OAuth Token API
PB-APIM-ERR-1004	Invalid API Call	SOLUTION
PB-APIM-ERR-1005	Invalid or Missing Client Credentials
PB-APIM-ERR-1006	Spike arrest violation	SOLUTION
	X-PB-IntegratorId Not Found
PB-APIM-ERR-1008	Failed to receive response from backend in a timely manner. Waited for ___ seconds.
PB-APIM-ERR-1009	Invalid/missing API key
PB-APIM-ERR-1010	The Service is temporarily unavailable
PB-APIM-ERR-1404	Invalid or missing resource
PB-APIM-ERR-1500	Quota limit exceeded.	SOLUTION: Contact ClientSupportTechServices@pb.com and ask that your limit be reset for the day.
PB-APIM-ERR-3001	Product with ID: ___ does not exist
PB-APIM-ERR-3002	Plan Id is invalid or given plan is inactive
PB-APIM-ERR-3003	Invalid enterprise id
PB-APIM-ERR-3006	no data found
PB-APIM-ERR-3007	authentication error
PB-APIM-ERR-3008	Subscription Id is invalid
PB-APIM-ERR-3009	Please enter dates in valid format
PB-APIM-ERR-3010	Account does not exist
PB-APIM-ERR-3011	Invalid Enterprise Id or Subscription Id
PB-APIM-ERR-3012	Invalid showServices value
PB-APIM-ERR-3013	Start date cannot be in future
PB-APIM-ERR-3014	End Date query parameter is missing
PB-APIM-ERR-3015	End Date cannot be older than Start Date
PB-APIM-ERR-3016	Invalid start date query parameter value
PB-APIM-ERR-3017	Invalid end date query parameter value
PB-APIM-ERR-3018	Client Record Id is required for all usage records.
PB-APIM-ERR-4001	X-PB-TransactionId Length cannot be greater than 25 chars
	Request is invalid
PB-APIM-ERR-4002	X-PB-TransactionId is missing
PB-APIM-ERR-5010	Content-type header is mandatory in request.
PB-APIM-ERR-5011	Invalid content-type header. Allowed value is ___.
PB-APIM-ERR-5012	Invalid content-type header. Allowed value is ___.
PB-APIM-ERR-5013	Invalid content-type header. Allowed value is ___.
PB-APIM-ERR-5014	Address batch size should be more than 0.
PB-APIM-ERR-5015	Transaction batch size should not be more than 25.
PB-APIM-ERR-5023	Content length should not be more than 50 kb.
PB-APIM-ERR-5024	Batch size should not be more than 1.
PB-APIM-ERR-9001	Missing payment key value
PB-APIM-ERR-9003	Email address is missing
PB-APIM-ERR-9004	User has tried maximum attempt of invalid login hence user is locked out. Please contact administrator to unlock your account.
PB-APIM-ERR-9005	Source can be only Payment/PAYMENT

 

PB-TRKPKG-ERR Codes

Error Code	Error Description
PB-TRKPKG-ERR-1002	Input parameter packageIdentifierType is missing
PB-TRKPKG-ERR-1003	Input parameter carrier is missing
PB-TRKPKG-ERR-7500	Partner ID is invalid
PB-TRKPKG-ERR-7501	Password is invalid.
PB-TRKPKG-ERR-7503	Invalid PartnerTransactionID
PB-TRKPKG-ERR-7504	Invalid WS Version Number
PB-TRKPKG-ERR-7505	Invalid PartnerTransaction Date Provided
PB-TRKPKG-ERR-7506	Internal Error
PB-TRKPKG-ERR-7507	Partner does not have access to the method
PB-TRKPKG-ERR-7508	Carrier Tracking Service is not available at the moment. Please try after some time.
PB-TRKPKG-ERR-7600	Invalid PackageIdentifier provided	SOLUTION
PB-TRKPKG-ERR-7601	Invalid Package Identifier Type Provided
PB-TRKPKG-ERR-7603	Invalid ShipDateRangeBegin provided
PB-TRKPKG-ERR-7604	Invalid ShipDateRangeEnd provided
PB-TRKPKG-ERR-7605	Invalid Carrier provided
PB-TRKPKG-ERR-7606	Invalid DestinationCountryCode provided
PB-TRKPKG-ERR-7607	Carrier Internal Error
PB-TRKPKG-ERR-7608	Invalid Carrier Account Number
PB-TRKPKG-ERR-7609	Invalid Carrier Name Provided
PB-TRKPKG-ERR-7610	This tracking number does not exist in the carrier site
PB-TRKPKG-ERR-7611	No Information present in carrier site for this tracking number.
PB-TRKPKG-ERR-7612	New Package Status found
PB-TRKPKG-ERR-7613	New Service Code Found
PB-TRKPKG-ERR-7614	Invalid Account Number Provided
PB-TRKPKG-ERR-7615	Invalid Package Identifier Provided
PB-TRKPKG-ERR-7616	Details not found
PB-TRKPKG-ERR-7622	Invalid Package Identifier Provided
PB-TRKPKG-ERR-7700	Request Logging Failed
PB-TRKPKG-ERR-7701	Request Logging Failed
PB-TRKPKG-ERR-7702	Internal Database Error
PB-TRKPKG-ERR-7703	Error in Request Validation
PB-TRKPKG-ERR-7704	Error in forming the Request
PB-TRKPKG-ERR-7705	Error in forming the Response

 

SAAS Errors

Error Code	Error Description
SAAS-ERR-510	Subscription already exists for the user
	Initial postage cannot be triggered, merchant status is SUSPENDED	Contact Us
SAAS-MR-ERR-2001	Address Line cannot be PO Box.
SAAS-MR-ERR-2011	Invalid phone number.
SAAS-MR-ERR-2012	Invalid email address.

 

Lowercase Error Codes

Error Code	More Info
access.denied
address.not.verified
bad.input
bad.request
constraint.violation
data.integrity.violation
database.error
error.http
error.unknown
insufficient.balance
internal.misconfiguration
internal.server.error	This indicates a system has error occurred. If the error persists, contact support.
invalid.account.number
invalid.address
invalid.date.time	If received for transaction reports, see this explanation of the date parameters.
invalid.developer
invalid.merchant	This might indicate a required field is missing when updating merchant information.
invalid.merchant.status
invalid.payment.method
invalid.request
invalid.request.field
missing.request.body
missing.search.criteria
missing.transaction.id
not.authenticated
not.found
resource.not.found	SOLUTION for “no unique matching mailer found” SOLUTION for “no unique matching shipper rate plan found” SOLUTION for “no matching integrator rate plan found”
smaller.to.date.time
unauthorized.transaction
unknown.developer
unknown.error	If the error persists, contact support.
unregistered.merchant
upstream.failure	This indicates a system error has occurred. If the error persists, contact support.
upstream.resource.unavailable
validation.failed

• Error Object
• HTTP Status Codes

 
 
 
 

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