If you encounter PB-APIM-ERR-0403, Invalid SHIPPER_RATE_PLAN, this can happen if:

  • You are not configured for a Shipper Rate Plan.

  • You are not configured to use the chosen Shipper Rate Plan.

  • You are using the correct Shipper Rate Plan, but the plan is not yet available in production.

  • There is a spelling or other error in the Shipper Rate Plan name in your request header.

If you need further assistance to solve this issue, please contact Client Support at ClientSupportTechServices@pb.com or +1(844) 470-6626.

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