CBDS Invoices

Access Invoices

Invoices for CBDS appear in the Client Connect portal. For information on navigating the Client Connect portal, please contact your Pitney Bowes implementation manager. See also the Client Connect User Guide.


CBDS issues invoices after parcels have shipped. If Importation costs apply, CBDS issues separate invoices for Transportation cost and Importation costs.

  • The Transportation cost is based on the shipper rate card and the billable weight of the shipment as measured at the CBDS Hub. The shipment’s rate card is specific to the shipment’s service class. Different service classes use other rate cards.

    When a merchant creates a shipment, the API returns the estimated Transportation cost based on the weight and dimensions entered in the API request. The invoiced Transportation cost is based on the actual weight and dimensions measured at the CBDS Hub. The Transportation cost might also include accessorial charges.

  • Importation costs apply only if the shipment uses a DDP service class. Importation costs include the duties and taxes assessed at the destination country’s customs border and might also have a Pitney Bowes disbursement fee. CBDS issues the Importation invoice after the parcel clears customs at the destination country.

For parcels shipping to Canada, Pitney Bowes invoices through Pitney Bowes Canada. For parcels shipping to the rest of the world, Pitney Bowes invoices through Pitney Bowes Inc.

Billable Weight

Billable weight applies only to service classes that use DDP as the delivery terms. The CBDS Services table indicates whether a service class uses DDP.

For service classes that use DDP, CBDS calculates billable weight as the higher of the scale weight or the volumetric weight.

Volumetric weight is calculated as:

L x W x H / 166

Accessorial Charges

Accessorial charges apply if a parcel exception occurs at the CBDS Hub. Examples of parcel exceptions include the following:

  • Fuel Surcharge: This is driven by the fuel index in the shipper’s contract.

  • Open Box Processing: A parcel-level charge is added if Pitney Bowes must open the box to gather additional information to complete the customs documentation.

  • Oversized Handling: A parcel-level charge is added if the parcel exceeds the maximum dimensions/weight for the service and if Pitney Bowes must ship the parcel using a premium service. This charge is over and above the shipping rate for the parcel.

  • Address Correction (free for one year): Applies if Pitney Bowes must correct the buyer’s address during parcel processing.

  • Disbursement Fee (DDP Only): A percentage charge on duty and taxes paid by Pitney Bowes to the brokers on behalf of the shipper.

  • Dangerous Goods: A parcel-level charge is added for parcels containing Lithium batteries, limited quantity liquids, or other hazardous goods (within limits established by the customs authorities).

  • HS Classification (free for one year): A charge if Pitney Bowes has to provide HS codes to the customs broker. This is charged only for the first instance of a unique SKU per destination country. Pitney Bowes reuses the HS classification for that country for all subsequent shipments

  • Quoting services fee: A small charge per parcel if the shipper uses the Shopping Cart Quotes API along with the CBDS service.

Australia Goods and Services Tax (GST)

For shipments up to and including AUD 1,000, the merchant must pay the Australia Goods and Services Tax (GST) directly to the Australian Tax Office. This is known as the Vendor Collection Model. The shipments do not incur duties.

For shipments above AUD 1,000, Pitney Bowes bills the merchant for the applied duties and taxes.

For more information on the GST, please refer to the Australian Tax Office’s website: https://www.ato.gov.au/Business/GST/.

Loss Claim Process Terms and Conditions

For Terms and Conditions, see https://stg.pitneybowes.com/us/license-terms-of-use/pb-gec-cross-border-delivery.html.

Travelers Exception Reason Codes for CBDS LOB

Supported Traveler Exception reason codes:

  • System restriction

  • Invalid Data

  • Unknown Order – Unknown Buyer

  • Oversized

  • Further Investigation Needed

  • Damaged

  • Dangerous Goods Review

  • Invalid Address