Pitney Bowes Cross-Border Delivery Service (CBDS)

Overview

The PB Cross-Border Delivery Service (CBDS) ships parcels from CBDS Hubs to international destinations and ensures the parcels comply with international regulations before shipment. CBDS is a post-paid service. CBDS provides:

  • International outbound shipping from the U.S., Canada, and United Kingdom.

  • International inbound shipping to Canada. (Coming Soon)

CBDS additionally provides domestic shipping within Canada.

Onboard to Ship with CBDS

To onboard a merchant to ship with CBDS through the Ecommerce APIs, contact either ClientSupportTechServices@pb.com or ShippingAPIBusinessDevelopment@pb.com, or contact the merchant’s implementation manager.

During onboarding, the merchant chooses a delivery solution. The solution determines how parcels arrive at the CBDS Hub before they are shipped to their destinations.

API Operations for Shipping with CBDS

CBDS uses the API operations listed below. The operations include rating, shipping, tracking, and other operations. For the common sequence of operations used to ship a parcel, see this workflow.

Operation


Method

Resource Path


Rate a parcel before you create a shipment

POST

/v1/rates

Create a CBDS international outbound shipment

POST

/v1/shipments

Create a CBDS international inbound shipment

POST

/v1/shipments

Create a CBDS domestic shipment (Canada only)

POST

/v1/shipments

Reprint a lost or damaged label

GET

/v1/shipments/{shipmentId}?carrier={carrier}

Retry a label

GET

/v1/shipments?originalTransactionId={transaction_id}&carrier={carrier}

Void a label

DELETE

/v1/shipments/{shipmentId}?carrier={carrier}&cancelInitiator=SHIPPER

Get tracking information

GET

/v1/tracking/{trackingNumber}?packageIdentifierType=TrackingNumber

Predicted the HS code

POST

/v1/crossborder/hs-classification/items

Get a quote for a shopping cart

POST

/v1/crossborder/checkout/quotes

Manage merchant accounts

——

See API Operations for Merchant Accounts.

CBDS Services

CBDS offers the following services. Availability of a service depends on the merchant’s service agreement and on the shipping lane. For U.S. outbound shipping lanes, download the spreadsheet provided on this page.

International Outbound Services

The following services are used by international outbound shipping:

Service ID


Service Name


Delivery Terms


Description


PBXPS

Standard DDP

DDP

This service is cost effective and offers full tracking.

PBXUS

Standard DDU

DDU

The service uses postal clearance at the country of destination.

PBXPE

Expedited DDP

DDP

This service is faster than Prepay Standard and costs more. It offers full tracking. Note: Expedited DDP does not support delivery to P.O. Boxes.

International Inbound Services

Note

International inbound shipping is Coming Soon.

The following services are used by international inbound shipping:

Service ID


Service Name


PBIBS

PB Inbound Standard

PBIBCS

CFS Standard

Canada Domestic Service

The following service is used by domestic shipping, available in Canada only:

Service ID


Service Name


Description


PBDS

Domestic Standard Service

For more information, see Create a domestic shipment (Canada only).

Returns Services

The following services are used by CBDS Returns:

Service ID


Description

PBXRS

Return standard per piece

PBXRCS

Return standard consolidated

Delivery Terms

Every shipment has a Transportation cost and an Importation cost. The Importation cost covers the duties and taxes charged at the destination country’s border. The Delivery Terms specify whether the merchant or the buyer pays the Importation cost. Each CBDS service class specifies one of the following delivery terms:

  • DDP: Delivered Duty Paid. The merchant pays both the Transportation and Importation costs. When a merchant creates a shipment that uses a DDP service class, the API returns estimates for both the Transportation and Importation costs.

  • DDU: Delivery Duty Unpaid. The merchant pays only the Transportation cost. The buyer is responsible for the Importation cost and might have to pay this upon receipt of the parcel. When a merchant creates a shipment that uses DDU, the API returns an estimate only for the Transportation cost.

CBDS Parcels

CBDS shipments use the following parcel type.

ID


Parcel Type

PKG

Package

CBDS Labels

Label Considerations

  • The merchant’s delivery solution determines whether the Create Shipment API prints a label.

  • The value for the label size uses an upper-case X. Do not use a lower-case x.

  • Labels retrieved through URLs are available for 24 hours after creation.

  • For ZPL2 labels, if your printer does not support Unicode, see Troubleshoot a Problem Printing ZPL2 Labels.

Label Sizes for USPS and PB Standard Labels Printed for CBDS

Label size


USPS (PB Expedited)


PB Standard Delivery


DOC_4X4

              ✓

DOC_4X5

              ✓

DOC_4X6

            ✓

              ✓

DOC_4X8

            ✓

DOC_6X4

            ✓

DOC_8X11

            ✓

DOC_9X4

            ✓

Label Options for USPS Labels Printed for CBDS

If the CBDS shipment prints a USPS label, use the options described here. Before printing a label, please see the Label Considerations above.

Label Size


File Format

Content Type

Resolution


DOC_4X6

PDF


PNG
ZPL2

URL


BASE64
BASE64

not applicable


DPI_203, DPI_300 (default)
DPI_203 (default), DPI_300 (domestic labels only)

DOC_4X8

PDF


PNG
ZPL2

URL


BASE64
BASE64

not applicable


not applicable
not applicable

DOC_6X4

PDF


PNG
ZPL2

URL


BASE64
BASE64

not applicable


DPI_203
DPI_203

DOC_8X11

PDF


PNG

URL


BASE64

not applicable


DPI_300

DOC_9X4

PDF


PNG

URL


BASE64

not applicable


DPI_203

Label Options for PB Standard Labels Printed for CBDS

If the CBDS shipment prints a PB Standard label, use the options described here. Before printing a label, please see the Label Considerations above.

Label Size


File Format

Content Type

Resolution


DOC_4X4

PDF


PNG
ZPL2

URL


BASE64
BASE64

DPI_203


DPI_203
DPI_203 (default), DPI_300

DOC_4X5

PDF


PNG
ZPL2
TIF
BMP

URL


BASE64
BASE64
BASE64
BASE64

DPI_203


DPI_203
DPI_203 (default), DPI_300
DPI_203, DPI_300, DPI_600 (default)
DPI_203, DPI_300, DPI_600 (default)

DOC_4X6

PDF


PNG
ZPL2
BMP

URL


BASE64
BASE64
BASE64

DPI_203


DPI_203
DPI_203 (default), DPI_300
DPI_203, DPI_300, DPI_600 (default)

Label Options for CBDS Domestic Shipments

CBDS Domestic Shipments use the label options described here. If the options you choose are not supported by the domestic carrier, the API might return different options from those you sent in the request.

Before printing a label, please see the Label Considerations above.

Label Size


File Format

Content Type

Resolution

DOC_4X6

PDF


PNG

URL


BASE64

DPI_203


DPI_203

CBDS Tracking

You can track CBDS parcels through the following: