Pitney Bowes Delivery Guarantee¶
What is Pitney Bowes Delivery Guarantee?¶
Pitney Bowes Delivery Guarantee provides a 4-day delivery guarantee or your money back on qualifying shipments. Qualifying shipments include expedited mail classes, including but not limited to USPS expedited classes (for example, Priority Mail, Priority Mail Express, and First Class Package), and expedited classes as defined by other domestic carriers subcontracted by Pitney Bowes for this product. Please see the Delivery Guarantee section of the Merchant Terms and Conditions for the full eligibility rules. Qualifying shipments may change from time to time, and you will be notified of any such change.
How are delivery times calculated?¶
Delivery time is calculated from the time the parcel was accepted to the time the parcel was either delivered or first attempted for delivery. Weekends and federal holidays are excluded from the delivery-time calculation. Some exclusions apply. For details, go to https://www.pitneybowes.com/content/dam/pitneybowes/us/en/license-terms-of-use/shipping-and-mailing-api/2020.08_delivery_guarantee_terms_of_use_uploaded.pdf.
Example: If a parcel is accepted on Monday and delivered on Friday, the delivery time is 4 days.
How long do I have to submit a claim?¶
14 days from when a Delivery Guarantee parcel is scanned and a carrier has taken possession of the parcel.
How do I file a claim?¶
Download and complete the PB Claims Form.
Send the form to PBDClaims@pb.com within 14 days.
You will receive an acknowledgement of the receipt of the claim within 24 hours.
Once the claim is investigated and a determination is made, Pitney Bowes provides a written notice of the outcome. Approved claims are refunded to your Pitney Bowes Postage Account within 60 days.
How can I know if a claim is approved?¶
Approved claims appear on your account as a credit to the original tracking number of the delayed shipment. Also, you can send any claim-related questions to PBDClaims@pb.com.
How do I know if I received my refund?¶
To view whether you have received a refund, invoke the Get Transaction Reports API and set the
transactionType query parameter to
POSTAGE REFUND. In the response, a transaction for a Delivery Guarantee refund will have the following fields set to the following values:
"refundStatus": "ACCEPTED", "refundRequestor": "PB Claims"
Can I opt out of Delivery Guarantee program?¶
Yes. If you do not wish to participate, you can opt out by emailing PBDClaims@pb.com. Opting out will not affect your ability to ship or enjoy any of the other benefits of your account.
For additional information on Delivery Guarantee, contact Client Support at ClientSupportTechServices@pb.com.