Additional Services FAQs

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Automated Package Verification

Address Validation

PB Delivery Guarantee

• APV
  • What is USPS Automated Package Verification (APV)?
    • Benefits of APV over Manual Postage Due
  • Does APV take into account my discounted rates?
  • How can a merchant ensure postage is calculated accurately when printing a label?
  • How do merchants know if there have been APV adjustments?
  • Does the Merchant Portal display APV adjustments?
  • What happens if the postage account does not have sufficient funds?
  • How does a merchant dispute an APV adjustment?
  • How does a merchant view the status of an APV dispute?
  • How long does it take USPS to review a dispute?
  • Sample APV Adjustment
• Address Validation
  • What is address validation?
  • What is minimal address validation?
  • Do the APIs support international address verification?
• Delivery Guarantee
  • What is Pitney Bowes Delivery Guarantee?
  • How are delivery times calculated?
  • How long do I have to submit a claim?
  • How do I file a claim?
  • How can I know if a claim is approved?
  • How do I know if I received my refund?
  • Can I opt out of Delivery Guarantee program?
  • Additional Information

 
 
 
 

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